Position is based in a climate controlled, professional office environment with moderate noise levels. Physical Requirements / Working Conditions Maintains a well-groomed, professional appearance Personable, friendly demeanor with a World Class customer service approach to internal and external customers Organizational, multi-tasking adapts easily to fast-paced environment
Minimum 4 to 6 years of customer service experienceĪbility to effectively communicate with others, oral and writtenĪdvanced knowledge of general office management. Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standardsĪssociates degree in related field or equivalent combination of education, experience and training that provides the required knowledge and skills Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobsĮnsure R.O. Work closely with General Manager to create a team environment producing high performance resultsĬreate and maintain a front office environment of World Class Customer Experience through example and oversight of front office team Hire, train, motivate and monitor performance of Customer Service Reps, as necessary Responsible for ensuring World Class Customer Experience by all front office staff responsible for a broad scope of accounting and HR-related administrative and management duties
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